[GET MY CV NOW] Earned a BSc Degree in Computing (High First), ISTQB Certified in Software Testing + Agile Testing. Passionate about software development and testing procedures, always with new and exciting ideas. Dissertation Project: • Urban Mobility Upgrade: Car Sharing Software Platform for Electric Vehicles [Report] Backend with Java Spring + Android Application [See Demo] [Code on GitHub] Latest term papers: • Improving NLP Applications with Neural Networks and Genetic Algorithms: A Travel Assistant Chatbot Use Case [Report] • Web Authentication Approaches & Their Resistance Against MITM Attacks: A Comparative Analysis [Report] Feel free to contact me!
Understanding customer specific needs and applying product knowledge to meet those needs. Ensuring high quality of service by developing a thorough and detailed knowledge of software/hardware products and their specifications.
Answering courteously inbound calls and responding to customer inquiries. Providing personalized customer service by evaluating problems and proposing logical solutions.